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Google Hangouts showing phone number not contact name

April 14th, 2014 2 comments

The Problem

I recently upgrade my phone and am using “Google Hangouts” as the default SMS client.

Some of my contacts appear with their phone number whilst others appear with their name.

The Issue

It appears that Google hangouts matches the contact by the phone number.. EXACTLY

So 0418 1111 2222 is NOT the same as +61 418 1111 2222

The fix

The fix is in two parts:

1. Make the phone number of your contact match the phone number as it appears in Hangouts, (generally in international format).
This can be done by (google hangouts 2.0.303)
– open the offending message with the phone number displayed
– select the menu, (top right …)
– choose “people & options”
– select the phone number, and a menu pops up “Add to People”
– choose OK
– search for the person
– select the person you wish to attach the phone number too an choose OK.

2. Logout and Login
The phone numbers will still be appearing incorrectly. By logging out and logging in again it refreshes Hangouts.
– select the menu (top right …)
– settings
– select your email address
– under account settings choose “sign out”
you will now be signed out
– beside the hangouts icon press “SMS”
– choose your email address
– you will be signed in and all your recently connected contacts should update

Note: Sometimes even login and logout doesn’t force it to refresh, I have just given up and then a few minutes later when I check it is now up to date?

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Categories: Android Tags:

Samsung Galaxy SII, Vodafone Australia Jelly Bean 4.1.2 Update TouchWiz Crash

April 12th, 2013 3 comments

The problem

I just upgraded my Vodafone Samsung Galaxy SII to the latest Jelly Bean 4.1.2, (Had to do it OTA as Kies does not work with Windows 8).

Everything was fine until it started repeatedly crashing.

The Cause

I was playing around setting up all my widgets and application access and I dragged the full page calendar widget onto a page and the system slowed and then entered into a crashing loop where I would get a “TouchWiz Home has Crashed message” or similar, I would click “OK” and approx 20 seconds later it would crash again.

The Work Around

Be patient but you should be able to get to your phones settings page.(click Ok on the error, swipe down the “Action Bar?” (the one at the top) and click on the “Settings” icon, top right).

Once the settings page has opened, the crash will stop occurring. So now we need to fix it?

Go to “Application Manager > All” scroll to the bottom and you will find “TouchWiz Home”.

Click on it, choose “Force Stop” and “Clear Data”.

Now clearing the data will mean you loose all your widget’y / app’y setup that you have been slugging away at, but you will now be able to return to your TouchWiz Home without a crash occurring.
Now you have to start again and setup your shortcuts and widgets, doh!.

For now just don’t use the full page calendar widget, until vodafone tells you otherwise.

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Rating: 10.0/10 (5 votes cast)

Categories: Android Tags: